Store Policies
More information about how we work, and frequently asked questions by some of our customers.
Returns
You don’t need a return label to send your unwanted items back—just ship them to:
Launch Clothing & Accessories
3407 Jefferson
St. Louis, MO 63118
We give you 30 days to return and issue Store Credit for unwanted regular price items. Your return is processed within 5 business days of receipt and you get an email with your credit amount and code to use when you checkout online.
Please note, we do not offer cash refunds. If you aren’t happy with something you order we will happily exchange it for something we do have, now or in the future. If the rare occurrence that you don’t get what you ordered (something was missing or damaged, the delivery is lost in the mail, or something similar) occurs, then of course you would be refunded.
Shipping
Who likes free shipping? We do! So we work hard to keep the free shipping minimum as low as we can by working with the Postal Service, UPS and limiting handling expenses. That being said, if you'd like to pay a little more to have it arrive sooner we offer expedited shipping options at checkout.
Merchandise stocked in St. Louis is processed 3-5 days a week depending on volume. A tracking number is provided via email when your order ships out.
Merchandise not stocked in St. Louis takes a little more time but generally arrives to you within a 1-5 week window.
If you want to know what is in-stock in St. Louis and available for pick up, please shop our IN STOCK section of the website. When we have sold out of a style but more inventory is available elsewhere, it is removed from the IN STOCK page and listed in other sections of our website.
FREQUENTLY ASKED QUESTIONS
How can I shop online without returning what doesn't fit?
