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Store Policies

More information about how we work, and frequently asked questions by some of our customers.

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Returns

You don’t need a return label to send your unwanted items back—just ship them to: 

Launch Clothing & Accessories

3407 Jefferson

St. Louis, MO 63118 

We give you 30 days to return and issue Store Credit for unwanted regular price items. Your return is processed within 5 business days of receipt and you get an email with your credit amount and code to use when you checkout online.

 

Please note, we do not offer cash refunds.  If you aren’t happy with something you order we will happily exchange it for something we do have, now or in the future. If the rare occurrence that you don’t get what you ordered (something was missing or damaged, the delivery is lost in the mail, or something similar) occurs, then of course you would be refunded.

Shipping

Who likes free shipping? We do!  So we work hard to keep the free shipping minimum as low as we can by working with the Postal Service, UPS and limiting handling expenses.  That being said, if you'd like to pay a little more to have it arrive sooner we offer expedited shipping options at checkout. 

Merchandise stocked in St. Louis is processed 3-5 days a week depending on volume. A tracking number is provided via email when your order ships out.

Merchandise not stocked in St. Louis takes a little more time but generally arrives to you within a 1-5 week window. 

If you want to know what is in-stock in St. Louis and available for pick up, please shop our IN STOCK section of the website.  When we have sold out of a style but more inventory is available elsewhere, it is removed from the IN STOCK page and listed in other sections of our website. 

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FREQUENTLY ASKED QUESTIONS

How can I shop online without returning what doesn't fit?

Mystery key 1

You can absolutely return things that don't fit. We are a small business that has to source, buy, create, staff and service customers who want more apparel  than what's currently available to them and there are a lot of costs associated with shipping that sweater or that dress to you. If it's wrong let's absolutely try something else, today or in the future.